Refund Policy
At Urban Market, we want you to be satisfied with your purchase.
Please read the policy below before requesting a return, exchange, or refund.
RETURN PERIOD
You may request a return within ______ days of receiving your order, subject to the conditions below and any rights available to you under applicable consumer law.
RETURN ELIGIBILITY
To be eligible for a return, the product should generally:
- Be in its original condition;
- Be unused or only handled as reasonably necessary to inspect it;
- Include its original packaging and accessories where applicable;
- Include proof of purchase or the relevant order number.
Certain exclusions may apply where legally permitted.
HOW TO REQUEST A RETURN
Before returning any product, please contact us at:
Email: ______________________________
Include:
- Your full name;
- Order number;
- Product concerned;
- Reason for the request;
- Photos or videos where relevant.
Please do not send a product back until return instructions have been provided.
DAMAGED, DEFECTIVE, OR INCORRECT ITEMS
If your order arrives damaged, defective, or different from what you ordered, contact us as soon as reasonably possible after delivery.
Please provide your order number and clear photos or videos showing the issue where applicable.
We will review the request and provide an appropriate solution in accordance with applicable law and this policy.
RETURN SHIPPING
Return shipping costs will be handled as follows:
________________________________
________________________________
If the return results from an error on our part or a defective/incorrect item, different conditions may apply.
REFUNDS
Once an eligible return has been received and inspected, we will inform you whether the refund has been approved.
Approved refunds will normally be issued to the original payment method.
Please allow approximately ______ business days after approval for processing. Your bank or payment provider may require additional time before the funds appear in your account.
EXCHANGES
Exchange conditions:
________________________________
________________________________
NON-RETURNABLE ITEMS
Where legally permitted, certain products may not be eligible for return for hygiene, safety, customization, perishability, or other applicable reasons.
Any applicable restrictions should be clearly disclosed on the relevant product page or during purchase.
CANCELLATIONS
If you need to cancel an order, contact us as soon as possible.
Once an order has entered processing or has been shipped, cancellation may no longer be possible and the return procedure may apply instead.
CONTACT US
For return and refund questions:
Email: ______________________________
Phone / WhatsApp: ______________________________